Covid-19 / Coronavirus - at this exceptional time, we all need to follow advice not to travel and to stay at home. find out more

CoronaVirus – I’m planning to get away

CoronaVirus is causing unprecedented and tricky times, but we are keeping calm and carrying on.

This information will help you if you’re thinking of booking with us.

I want to get away…

We have spent significant time researching, planning and preparing so that our guests can make informed decisions to book, and helping your family and group be safe when they stay.

Whilst the UK is in lockdown we are not taking bookings. We encourage everyone to do their part and stay safe, support the NHS and save lives. When it is safe to do so, we are very much looking forward to having people stay again.

After the restrictions are lifted, if you want to continue to social distance or self isolate at our houses, you can. All will be super clean on your arrival. Fresh air is free and if you want to leave home then we can direct you for many walks where you won’t see people.

We have even started a special shopping service so you don’t have to leave home.

Frequently asked questions…

What is my situation for cancelling if I book now?

Booking after lockdown:

If you are looking to book a holiday with us, after lockdown, then we are happy to offer you more flexible booking terms – please read below:

(We have tried to be as fair as possible to our guests, staff and owners. If you are still worried – book last minute, pay in full and come. We are set up for that scenario – particular this year!)

You will need to pay a 50% deposit to confirm the booking, as normal. To give you more time to decide what to do, we have moved the balance due date to one month away (it was 8 weeks) from the stay date. This means you can cancel, for any reason,  and are only charged our £35 non-refundable booking fee, and our £55 cancellation fee, but get a full refund otherwise.

After that, balance due date, if you cancel then you’d need to claim on your Travel Insurance.

If the government stop you travelling, with another lockdown for example, we will refund (less 10% of your full amount paid ) or move your date for you. The reason that we will take 10% is because at this point of the arrangement, our work is done. We are a advertising, marketing and sales company and our job is to find the right guest, make sure they are in the right house, for the right price. Our work is then essentially done at this point. We were not covered by this rule in the recent lockdown and spoke with all our guests to agree a voluntary fee that was fair. 95% of people agreed that this was fair, so we have decided to extend this in our terms going forward.

Read our cancellation policy here.

Read our full terms and conditions here.

I want a longer stay what are my options?

If you are booking a longer stay, over 10 days, these updated terms and conditions are not applicable. Please refer to our main terms and conditions. 

How are we cleaning properties and linen before your stay?

We are following best practice advice given by The Centre for Disease Control methods. We already clean all the areas they suggest but will also extend our cleaning practice to include “an increased focus on cleaning ‘community’ areas (interior and exterior); light switches, TV controls, WIFI router, doorknobs, light switches, handles”, and the house keys and key box, for example.
We use New Forest Laundry and other local professional laundry services for all houses. Read our full information here. Read our full Cleaning Guide here.

With immediate effect we have decided to not offer early checkins. Our teams need the full amount of time to prepare houses without rushing. That way we can clean to a very high standard, keeping you our teams safe fully prepared.

I want to come, but I’m worried about food shopping. Can you help?

All our houses supply the basics that you will need. You will need to bring your main food shop.

There are good supermarkets and local shops across the New Forest. At time of writing (17 March) there are toilet roll and hand sanitizer shortages across Britain, but most of the local supermarkets are being restocked daily with food.

We have also started a food shopping service. We can shop for you and drop it to your door.

I want information about the local hospitals.

Local hospitals are well regarded.

Southampton Hospital is excellent. https://www.uhs.nhs.uk/home.aspx

Bournemouth Hospital is also very good. www.rbch.nhs.uk

Lymington has a community hospital with a minor injuries A&E. https://www.southernhealth.nhs.uk/locations/lymington-new-forest-hospital/

Is it safe to travel?

Only you can decide this. We are not accepting bookings in lockdown.

We would ask that you only come if you are not showing symptoms and have not been with other people who have Corona. If this is the case, please consult your travel insurance policy.

If you are safe to travel, then you’ll need to manage your virus exposure on the way to your holiday house. Once here, you’ll get a clean and appropriately disinfected house, a welcome pack to get you started for tea, and plenty of New Forest fresh air! Read below to find out more.

Is your office still working through the situation?

Yes. This is a business as usual situation for us (well not as usual) but we’re smiling and carrying on!

If you need to contact us, please do so on 01590 462005 or email us on hello@newforestescapes.com.

If we don’t answer straight away, we will get back to you as soon as we can – as you can imagine it’s a busy time!