Covid-19 / Coronavirus - at this exceptional time, we all need to follow advice not to travel and to stay at home. find out more

Cleaning Information

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Enhanced cleaning

With the Corona global flu pandemic our teams are completing a more comprehensive cleaning than normal.
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Hygiene in our properties is of the highest priority. This is standard. In addition, our teams are working very hard to ensure this is the case at all times. Given the current situation particular attention is being paid to high-use areas such as; light switches, TV controls, WIFI router, doorknobs, light switches, handles”, and the house keys and key box, for example. These are being cleaned with anti-bacterial disposable wipes. The cleaners themselves are washing hands properly and using hand-gel throughout the clean when needed, including before putting on clean sheets.
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It is normal for us to schedule a ‘deep clean’ before and after busy holiday periods anyway and our teams are well briefed for the new situation.
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We are also following the cleaning advice given by The Centre for Disease Control and Prevention.
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“Coronavirus transmission …. occurs via respiratory droplets…. transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented… Current evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.”
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and …
  • “Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
  • Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.”

 

Laundry and linen cleaning

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Please note that New Forest Laundry is now, as standard, washing, as standard practice, at the recommended temperature for killing the COV-19 virus – 60 degrees using the recommended detergents for virus control.
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How cleaning might affect house access times

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Finally – our cleaners will do the inside of the house first so that you can enter the house at 3.30pm. They may be cleaning outside still when you arrive. We cannot plan for this and please let them continue to do their work and take your children inside whilst they finish cleaning outside. The cleaners will let you know when they have finished and you can go outside.
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Contigency

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If someone has stayed in one of our houses and is suspected of having COV-19 then we will follow best practice government procedure. Currently, that is, thorough clean and disinfect, double bag any waste, and possibly leave 3-4 days between a guest stay. We will take and follow best practice advice if this happens.