Cancellation Policy

If you are thinking of booking with us we strongly recommend you read our full COVID-19 response.

If you still have questions we’ll do our best to help you out and be clear with you at all stages to help you understand what’s going on.

 

Cancellations made by you

If you or any other member of your party decides to cancel a confirmed booking, made directly with us, you must notify us in writing – by email is fine. Your notice of cancellation will take effect when it is received in writing by us, effective from the date on which we receive it. 

 

Our cancellation charges

Up to 32 days before arrival We will give you a full refund less a £55 administration fee and non-refundable booking fees will be refunded.
31 days or less before arrival No refund will be given but we will work with you to try to find a sensible solution. Mainly this is to resell the stay. The stay is fully transferable to your friends, so long as the new group fit the guest profile for the house. If we can resell it, we may get less money for the stay, we will refund you from this new amount, but it may not be the full amount you first paid, less adjustments for commission and cancellation fees. 

 

Cancelling a booking made through a 3rd party

If you have booked and paid through a 3rd party agent (Airbnb, HomeAway, Tripadvisor, i-escape) please refer to their own cancellation terms. You may be able to negotiate with them. They will then contact us and check the arrangements. We will then arrange to cancel, move, transfer etc your booking.

Contact details are:

Airbnb  +44 203 318 1111 

Tripadvisor + 44 203 752 4652

HomeAway +44 20 3514 0016

i-escape +117 946 7072

 

Cancellations made by the property owner/supplier

In the unlikely event of our property owner or supplier needs to make a significant change to your confirmed arrangements or to cancel them we will inform you as soon as reasonably possible.

We will also liaise between you and the property owner or supplier in relation to any alternative arrangements offered by them. We are not obliged to find you alternative accommodation if the Owner/Suppler fails to do that for you but we will try our best. We will have no further liability to you if alternative accommodation cannot be found.

Note that all booking fees paid to New Forest Escapes Limited are non-refundable.

 

Changes or amendments to your booking

Sometimes, and always more than a month before you stay, an owner will accept a request to move the booking to another date instead of cancelling. Bookings are also sometimes transferable to another group. Changes to bookings or transfers to another date or group will incur an administration fee of £55.

If you are in any way concerned about cancelling, please call us on 01590 462005. We’ll try to help wherever possible!