Cancellation policy

No matter how well made your plans are, sometimes things happen and you’ll need to change or cancel them. We advise guests to take out personal cancellation insurance.

We’ll do our best to help you out and be clear with you at all stages to help you understand what’s going on.

We have both Agency, and Owner Terms and Conditions.

Our Owner Terms and Conditions say: 

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use e-mail or recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. The cancellation charge set out in the table below is based on the total cost payable by the person(s) cancelling, this charge excludes any amendment charges which have been paid and which are not refundable in the event of the person(s) to whom they apply cancelling:

Number of days prior to arrival when written confirmation is received by us:

Cancellation charge (calculated as a % of the total price of the  booking):

62 days or more

Deposit or applicable proportion of deposit

61- 41 days

70%

Less than 40 days

100%

Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

Our Agency Terms and Conditions say: 

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes to us by telephone and email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of your arrangements.

The Owner may charge the cancellation or amendment charges shown in their booking conditions (please see above). The Owners’s cancellation or amendment charges may be as much as 100% of the cost of the arrangements, it is also likely that the Owner’s cancellation or amendment charges will normally increase closer to the date of arrival.  Please make sure you read the Owner’s booking conditions before placing your booking.

In addition to any cancellation fee to the Owner, you must pay  an administration fee of £55 per cancellation for any amendments to or cancellations of bookings.